Welcome to our February edition of More Core – Copilot Special
Copilot for Microsoft 365 | New Workshop
It’s our pleasure to share with you that we have launched a new workshop! Our 'LE&P into Copilot' Mini Workshop is designed to showcase the art of the possible aligned to your business goals and regulatory requirements, and to outline considerations for planning the implementation accordingly. To navigate these challenges effectively, we are offering our 2-hour 'LE&P into Copilot' mini workshop for free, for a limited time, to eligible businesses.
This session is designed to give you an in-depth understanding of Copilot for Microsoft 365, how you can achieve seamless integration of Copilot with internal corporate data, and practical applications of Copilot within organisations that early adopters have gained. The session concludes by outlining options for full readiness and deployment of Copilot for Microsoft 365, underscoring its potential as a transformative platform for enhanced collaboration and productivity.
It's a unique opportunity to ensure your deployment of Copilot is compliant, efficient, and aligned to your strategic goals. Don’t miss this chance to future-proof your business – request your complimentary 'LE&P into Copilot' workshop today.
Is your business ready for Microsoft 365 Copilot? | Our latest eBook
Implementing Copilot for Microsoft 365 in a business environment is more than a simple ‘switch-and-go’ process. In order for organisations to truly harness the technology’s full potential – while adequately mitigating risks – careful planning and management are required. Key considerations include security, compliance, and access management, to name a few.
In our latest eBook, we delve into the transformative power of Copilot for Microsoft 365, while providing insight into the capabilities of the platform, its benefit to the modern organisation, and how Core can help you prepare for implementation.
Download our eBook today for full insight.
Upcoming Events
Practical Perspectives: Copilot for Microsoft 365 Insights and Updates
Webinar: Wednesday 13 March, 11am
A lot has changed already since our last Copilot webinar, with more developments and updates from Microsoft, and new offerings from Core. Join us to learn about the latest updates in Copilot for Microsoft 365, see new live demos of the solution in play, and hear about the pragmatic, real-life experiences and insights gained from our workshops and customer engagements. Discover the most common use cases we are coming across in our LE&P into Copilot workshops that may help you better determine expected ROI for Copilot in your organisation.
Register now and join us for this exciting and informative webinar.
The New Era of CRM: Introducing Dynamics 365 Copilot for Sales and Service Excellence
Webinar: Wednesday 17 April, 11am
Join us for an enlightening webinar on 'The New Era of CRM: Introducing Dynamics 365 Copilot for Sales and Service Excellence', designed specifically for IT leaders looking to enhance productivity across multiple functions. Discover how Dynamics 365 Copilot leverages AI to automate tedious tasks within CRM systems, freeing your team to focus on creativity and innovation. From reducing clerical workloads in Sales, to empowering Customer Service teams with AI-driven insights, learn how Dynamics 365 Copilot can transform your business operations and enhance productivity. Don't miss this opportunity to future-proof your CRM strategy and elevate your business outcomes. Read more about this webinar and register here.
Accelerate Innovation with Microsoft Copilot: A Deep Dive into GitHub, Studio, and Power Apps
Webinar: Tuesday 23 April, 11am
Dive into the future of development with our exclusive webinar on Microsoft's groundbreaking Copilot technologies: GitHub Copilot, Copilot Studio, and Copilot for Power Apps. Discover how these tools are revolutionising the way developers and IT professionals approach coding, app creation, and process automation. With GitHub Copilot, 88% of developers report increased productivity and a focus on more satisfying work. Copilot Studio introduces a powerful, graphical development environment for creating sophisticated AI-driven applications. Meanwhile, Copilot in Power Apps empowers creators to design and deploy applications 80% faster. Join us on 23 April to learn how to harness these technologies to transform your organisation, boost creativity, and significantly enhance development efficiency. Click to register and accelerate your journey towards innovation.
We have more events coming for you throughout the year, and we want to know what you want to hear about! Drop us a line any time to let us know topics you want to learn about, or questions you want answered. Don’t forget, you can also access our on-demand webinars any time, at Events from Core.
Funded Workshops
We have some availability for funded workshops for eligible organisations! These include:
Do More with Less – Migrating or upgrading to Microsoft E3 or Microsoft E5 licenses
If you’re an organisation with at least 300 IT users, we can run a one-to-two customer funded workshop around how you can do more with less by optimising your licensing.
In addition, there are further incentives available for those organisations who decide to make the move to ME3 or ME5 licensing when moving from another vendor, or changing your license type for the first time.
Threat Protection Workshop
In this funded workshop for eligible organisations, we’ll show you how to put next-generation Microsoft security tools to work for you. Organisations today are managing a growing volume of data and alerts while dealing with tight budgets and vulnerable legacy systems. Get help achieving your broader security objectives in this workshop, where we’ll cover:
• Threat Check
• Endpoint Protection
• Hybrid Identity; and
• Cost Savings Assessment.
Microsoft Cyber Security Assessment
Funded Cyber Security Assessment workshops are available for eligible organisations with 500 – 5,000 IT users with active Windows devices. If your organisation has Paid Available Units (PAU) for Exchange Online, SharePoint Online or Teams, the Cyber Security Assessment can be delivered to evaluate your cyber security posture and reduce your risk of exposure by using advanced Microsoft Security products; including Microsoft Defender Vulnerability Management, Secure Score, Microsoft Purview for Information Protection Content Explorer, and Insider Risk.
The Cyber Security Assessment is delivered in your production environment by evaluating your current cyber security maturity level, discovering and addressing vulnerabilities on clients and servers, and understanding risk related to data security and insider threats. The Cyber Security Assessment will provide recommendations and guidance on the next steps to improve your cyber security posture and reduce risk exposure based on the assessment findings.
Speak to your Account Manager, or email us to find out more about any of the above workshops, and check your eligibility.
Core Blog Highlights
We’re thrilled to bring you some of the most recent and exciting updates from Microsoft, as well as new solutions and services from Core, designed to meet your specific needs and goals. We welcome your feedback on our published blogs, and your suggestions on what topics you would like us to write about in the future. Just send us an email with your questions or ideas.
Future-Proofing Your Business: The Perils of Rushing into Copilot for Microsoft 365
Rushing into deploying Copilot for Microsoft 365 might seem appealing, but it's a short-sighted approach that can jeopardise your business future. As an IT business leader, you have the responsibility to ensure that technology adoption is in line with your long-term business goals and strategic planning
. Read more here
AI for All: How Microsoft's Latest Update on Copilot Opens Doors for all Businesses
Great news for businesses of all sizes! On 15 January 2024, Microsoft announced a significant update to their Copilot for Microsoft 365 offerings. Copilot for Microsoft 365 is now generally available for small and medium-sized businesses. If you are using either Microsoft 365 Business Standard or Microsoft 365 Business Premium, you can now purchase Copilot for Microsoft 365 for $30 per user per month. Read more here
Core's Service Spotlight
Core’s Managed Services - Take your business to the next level
As a trusted and strategic partner, Core can manage your Microsoft-based infrastructure, from Azure to M365 and everything in between. With Microsoft’s cutting-edge solutions, Core would help you secure your data and systems against emerging threats and risks. Core can also help you optimise your costs and get the best return on your Microsoft spending, without sacrificing quality or efficiency.
Core's Managed Infrastructure Service offers comprehensive support for both physical and cloud-based IT infrastructures, catering to businesses undergoing digital transformation. It provides expert management of server environments, ensuring operational efficiency, security through proactive management, and specialised support for hybrid setups. This service is ideal for organisations seeking to maintain high standards of infrastructure performance and reliability, leveraging Core's expertise in Microsoft technologies.
Spotlight on Support
In the last 12 months, we have been investing heavily in improvement to customer service and support at Core, including new customer portals, more training for our team, and better-defined team structures for enhanced flexibility and support. We are proud to boast an impressive first contact resolution rate (FCR) of over 70%, frequently surpassing 90% for many customers, coupled with an exceptional average response time of just 10 seconds via phone.
Our commitment to World-Class user satisfaction is as strong as our performance in FCR. The Core culture prioritises a customer-first mindset, aiming for exceptional end-user contentment. With Net Promoter Scores (NPS) recognised as 'World-Class' when above 70, we are proud to report an outstanding NPS of +85, alongside a customer satisfaction (CSAT) score of +94.6, in 2024!
We emphasise the importance of customer feedback as a vital indicator of service quality, actively requesting your feedback and insights through satisfaction surveys.
We’d like to remind you that we offer a £10 donation to a UK-based charity of your choice those who complete our feedback form, that we share on the resolution of service tickets, reinforcing our commitment to both service excellence and community support.
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“Always an amazing service from the team. Chantal V, |
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“Quickly resolved and also follow-up message received to check all is ok.” Owen S,
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“We felt really reassured through their engagement that the Core team had expertise in both the solution design and technical implementation, to understand and then build what we needed.
“Superb support... resolved in a timely manner, first day back from Xmas hols!”
Core: Your Trusted Partner for Business Success
We are always happy to hear from you and help you with your business requirements. Whether you have a project in mind, or you want to explore our range of services, we are ready to offer you our expert advice and guidance.
You can reach us anytime by filling out our contact form or calling us on +44 20 7953 3699. Alternatively, get in touch with your dedicated Account Manager who will be more than happy to assist you and book a business consultation for you. This is a great way to discuss your goals, challenges, and opportunities with us and find out how we can help you achieve them.
In the meantime, we wish you all the best for a successful end to the year.
Grow with Us: Refer a Friend!
Our customers and partners are vital to our growth. If you know a business that could benefit from our IT managed services, please recommend us. For every successful referral, we'll show our gratitude with a special thank you gift. It's simple: just share our contact details or pass theirs to us. Your support helps us broaden our horizons and continue providing top-notch services. Thank you for entrusting us and helping us grow!
The Core Team