Managed Services
Managed User Services
The modern workplace has evolved, inspiring innovative technologies, increasing cloud adoption, and enabling flexibility into the way we work.
We believe that businesses striving to meet the demands of a modern workplace need modern managed services behind them, providing users with the support they need, wherever they are.
Core’s range of managed services begins with the user in mind. Our Managed Service Desk and Managed End User Compute services work hand in hand, or as standalone services, streamlining your users’ workday, from the moment they log in to the moment they sign off.
Our managed user services
We firmly believe that in order for businesses to successfully meet the demands of a contemporary workplace, they require cutting-edge managed services that can effectively provide users with the essential support they need.
Our Managed Service Desk provides an enterprise-level 1st line helpdesk as a managed service.
Give your employees the level of support they need to be productive, and your business the reliability it needs to succeed. A scalable and flexible service desk is vital for organisations seeking to develop a modern workplace. Our Managed Service Desk has been developed with the end user in mind, focusing on first-time fix, effective communication, and continual improvement.
Our Shift-Left methodology provides users with self-help resources which reduces call volume, allowing our team to focus on meeting our agreed KPIs (Key Performance Indicators). Managed by Core’s Service Management team, Core’s Managed Service Desk has been designed to meet the complex needs of the modern workplace, adding value through experience, and delighting our customers with first-class capabilities.
Core’s Managed EUC Service offering has been designed from more than three decades of experience delivering Microsoft solutions.
Our EUC Managed Service supports physical desktop environments, virtual desktop environments, and BYOD (Bring Your Own Device) and Mobile Device Management environments, making it the go-to service for organisations looking to simplify workflows, maximise productivity, and improve efficiencies.
We understand the positive differences end user compute solutions can make to a business. As a result, our standard EUC configurations have been designed to surpass the needs of most businesses. Should you require further configurations, our team will be more than happy to develop packages tailored to your organisation.
Do you need help developing your modern workplace?
Fill in the form to discuss your options with one of our specialists and get a free assessment of your environment:
What you'll get from the assessment:
- An understanding of how your business can develop a Modern Workplace
- Clear advice on any challenges your business may face and how to overcome them
- A clear pathway for your business to take, with guidance on adoption and deployment
What our customers say about us
Core have been outstanding to work with. They really listened to what we were trying to do, talked through all of their ideas, and fully explained the pros and cons involved while taking into account our long-term business goals.
Over the years, Core and the University of Law have built a strong relationship based on trust, expertise and knowledge. Core has always listened to and addressed our specific needs, before tailoring a specific and precise solution, whether that be delivering a successful SharePoint Online project, or when approached for some guidance or advice around Dynamics 365 licensing. We very much look forward to collaborating on future projects with Core.
It was apparent from day one that Core had a depth of knowledge in Microsoft 365, which we simply hadn’t found anywhere else.
With pre-purposed training modules and the ability to tailor training to our specific needs, Core ticks all the boxes. What may have taken weeks to prepare by way of training materials, instead took only days.
Core have helped us with various projects, from initiation to delivery for web development to app deployments, and they have always shown a high level of expertise and creativity. Core is not just a solution provider, they are also a trusted advisor who take time to understand our needs and goals to ensure our investment delivers value to the business. In an age where supplier engagement can be painful, it has been a pleasure working with Core since the outset!
Check out our latest blog posts
Keep up to date with the latest insights from Core's team of subject matter experts through our engaging and informative blog topics.
Harnessing Evergreen IT Services for Strategic Advantage
Maximising Savings on Azure with Core’s Gain-Share Offer
Future-Proofing Your Business: The Perils of Rushing into Copilot for Microsoft 365
Let's talk
For more information about Core or to discuss your project, contact our friendly experts today.